Who controls your personal information
FoilPress, based in Industria West, Johannesburg, is responsible for deciding how your personal information is processed for sales, service and support. The operator for this website and related marketing activity is Astros Marketing (Pty) Ltd, which assists us with administration and communication on our behalf.
For privacy queries, please contact us through our contact form. We may also use this address for requests about access, correction or deletion where those requests apply under POPIA.
Information we collect and why we need it
We collect only the information needed to supply presses, foils, parts and support, and to keep our records accurate. This may include your name, company name, phone number, email address, delivery address, billing details, machine details, and service history.
- To process quotations, orders and invoices
- To arrange press installation, training and servicing
- To respond to breakdown calls and technical questions
- To supply spares, foils and related consumables
- To meet legal, tax and record keeping duties
Where needed, we may also record site access details for visits to workshops, factories and production sites in Johannesburg, Roodepoort, Randburg, Midrand, Sandton and Germiston.
How we use contact forms, email and call details
When you send us a message, ask for a quote or request support, we use the information you provide to reply and manage the request properly. We may keep copies of emails, call notes and service messages so that we can follow up on ongoing jobs and avoid repeating the same fault diagnosis twice.
We do not collect information for unrelated purposes. If we need to use your details for anything beyond the original reason, we will do so only where POPIA allows it or where we have your consent.
- Sales enquiries and quotations
- Technical support and after-sales service
- Service reminders and safety notices
- Account administration and payment follow-up
Sharing information with third parties
We may share limited personal information with trusted service providers where this is necessary to run our business and support our clients. These may include delivery partners, technical contractors, accounting services and IT support providers. They are expected to handle information lawfully and only for the purpose we have agreed.
We may also disclose information if required by law, by a court order or to protect our rights, our clients, or the safety of people attending a workshop, factory or installation site.
We do not sell personal information. Any sharing is kept to what is reasonably necessary and proportionate.
Retention, security and load-shedding planning
We keep personal information only for as long as needed for the purpose it was collected for, or for as long as required by law, tax rules or contract. Some records must be kept for several years, especially invoices, service logs and compliance documents.
We take reasonable steps to protect information from loss, misuse, unauthorised access and alteration. These steps may include access controls, password protection, controlled file storage and careful handling of paper records. In a city where load-shedding can interrupt operations, we also plan for back-up procedures so that records are not lost during outages.
- Restricted access to sensitive files
- Secure storage for paper and electronic records
- Back-up arrangements for essential business information
- Controlled use of customer and supplier lists
Your POPIA rights and how to exercise them
You have the right to ask whether we hold personal information about you and to request access to that information, subject to lawful limits. You may also ask us to correct, update or delete information that is inaccurate, out of date or no longer required.
Where processing is based on consent, you may withdraw that consent at any time. If you want to exercise a right under POPIA, email us through our contact form with enough detail for us to identify the record. We may need to verify your identity before acting on the request.
Cookies, site visits and policy updates
Like many service websites, our pages may use basic cookies or similar tools to help the site function, measure general traffic and improve user experience. These tools do not let us identify you by name unless you give us your details through a form or direct communication.
We may update this policy from time to time to reflect changes in law, business processes or the services we offer nationwide. The updated version will apply from the date it is published. Please review it occasionally if you continue to use our site or contact us for presses, foils and support.