How to log a service request
Start with the basics so we can respond quickly and send the right technician or advice. Send a message through our contact form with your company name, contact person, machine model, and the issue you are seeing. If it is a foil, heat or pressure concern, include the material type, foil size, die size, and the time of day the problem started.
For businesses in Industria West, Roodepoort, Randburg, Midrand, Sandton and Germiston, we can usually work out whether the job needs on-site support, phone guidance or a parts order. That saves time and avoids repeat visits, especially when production is already under pressure.
- Company name and site address
- Best contact number and message
- Press model and serial number if available
- Fault description or service need
- Photos or a short video of the issue
What to include when the press is not performing
A clear description helps us narrow the cause faster. Tell us whether the problem is poor foil transfer, uneven pressure, heater fluctuation, alignment trouble, slow cycle speed or repeated stoppages. If the machine has been moved recently, mention that as well, because transport and floor level changes can affect setup.
For businesses near the coast or handling high-volume runs, humidity and dust can also affect foil handling and die cleanliness. If you have seen the issue only with certain substrates or after load-shedding, note that too. It gives us a better picture of whether the fault is electrical, mechanical or related to setup.
- Substrate type and thickness
- Foil colour and width used
- Temperature setting and pressure setting
- Any recent power interruption or tripped breaker
- Whether the issue happens on every job or only some runs
Support for new installations and changeovers
If you are setting up a new press or changing over to a different job, our team can assist with press installation, die mounting, heater calibration, pressure setup and foil matching. This is especially useful for card printers, pack houses and finishing rooms that need repeatable results across short runs and larger production batches.
We also assist with operator training so the team can run jobs correctly from the start. Good setup makes a real difference to waste, reject rates and machine wear. A small adjustment in pressure or heat can be the difference between a clean finish and wasted stock.
- Installation and machine positioning
- Initial test runs and setup checks
- Die alignment and mounting advice
- Operator handover and basic fault checks
Booked servicing and preventive maintenance
Regular servicing helps keep presses accurate and reduces surprise breakdowns. We handle preventive servicing for customers who want planned maintenance instead of waiting for a fault to stop production. If your machine is running daily, or you rely on it for seasonal orders, scheduled checks are worth the effort.
During a service request, let us know how many hours the press runs each week and whether any parts have become noisy, loose or inconsistent. We can then advise on servicing intervals, heater checks, pressure testing and spares that may need attention soon. For sites in busy industrial areas, planning around your production window is usually the best approach.
- Routine cleaning and inspection
- Calibration checks
- Pressure and heat verification
- Wear part assessment
- Production optimisation advice
Breakdown repairs and urgent faults
If the press has stopped completely or is showing a serious fault, send the service request immediately and mark it as urgent. Include whether the machine powers up, whether heat is reaching set point, and whether any lights, alarms or breakers are affected. This helps us decide whether the issue is on the control side, heater side or a mechanical fault.
Where possible, switch the machine off and do not keep restarting it. That can make a simple fault worse. If a spare part is needed, we will confirm the likely item before dispatch so you are not waiting on the wrong component.
- Machine not powering on
- Heater not reaching temperature
- Pressure not holding correctly
- Die shifting or slipping
- Unexpected noise, smoke or smell
Consumables, spares and production advice
Not every request is a fault. Many customers contact us for foil matching, spares supply or advice on the right setup for a new job. If you are unsure which foil type to use, or you need help matching finish to substrate, send samples or clear photos with your request. That saves time and avoids ordering stock that does not suit the job.
We also assist with production optimisation where a line needs better throughput, cleaner release or fewer rejects. For small craft businesses and larger manufacturers alike, better setup usually means steadier output and less waste, which matters when margins are tight and delivery dates are fixed.
- Foil matching by application
- Spare parts and wear items
- Job change advice
- Repeat-run setup support
- Advice for humid or dust-prone work areas
